Solutions & Plans
Every healthcare organization is different. We tailor Global Med Hubs solutions based on patient volume, communication needs, number of locations, and implementation requirements.
Essential
Best for: Small clinics seeking to reduce front desk workload and improve patient communication.
What's included
- AI Call Intake
- Voicemail Transcription
- AI Call Summaries
- Front Desk Task Dashboard
- Open / Pending / Completed Workflow
- Priority Assignment
- Request Categorization
- Appointment Requests
- Appointment Cancellations
- Appointment Rescheduling
- Medication Renewal Requests
- Referral Status Requests
- Insurance Questions
- General Patient Messages
- Dashboard Search & Filters
- Basic Analytics
- English & Spanish Support
Benefits
- Reduce front desk interruptions
- Organize patient communication
- Improve response times
- Ensure no patient request is missed
Professional
Best for: Growing clinics that need advanced communication tools, staff accountability, and measurable ROI.
What's included
- Everything in Essential, plus:
- Two-Way Patient Text Messaging
- Text Messaging from Clinic Number (when supported)
- Patient Reply Tracking
- Automatic Task Reopening from Patient Replies
- Abandoned Call Detection
- Suggested Intro Text
- Recovery Metrics
- Staff Performance Dashboard
- Team Productivity Metrics
- Response Time Analytics
- ROI Dashboard
- Time Saved Reporting
- Labor Savings Reporting
- Callback Management
- Human Callback Recommendations
- Patient Frustration Detection
- Repeated Contact Detection
- Advanced Reporting
- Weekly & Monthly Trend Analysis
- Department Performance Metrics
- Clinic Reply Intelligence
Benefits
- Improve patient satisfaction
- Reduce callback workload
- Increase staff productivity
- Demonstrate measurable operational improvements
Enterprise
Best for: Multi-provider practices, healthcare groups, hospitals, and organizations managing multiple locations.
What's included
- Everything in Professional, plus:
- Automatic Intro Text
- AI Conversion Tracking
- ROI Analytics
- Multi-Clinic Management
- Cross-Clinic Access Controls
- Temporary Staff Sharing Between Clinics
- Enterprise Analytics
- Multi-Location Performance Comparison
- Executive KPI Dashboard
- Clinic Benchmarking
- Emergency Bypass / Kill Switch
- Automatic Failover Protection
- Business Continuity Features
- Enterprise Reporting
- Custom Integrations
- Priority Support
- Dedicated Onboarding
Benefits
- Standardize operations across locations
- Identify top-performing clinics
- Improve resource allocation
- Ensure uninterrupted communication workflows
Transparent, Consultative Pricing
Pricing is customized based on clinic size, call volume, communication needs, number of locations, and implementation requirements.
Feature Comparison
| Feature | Essential | ProfessionalRecommended | Enterprise |
|---|---|---|---|
| AI Call Intake | |||
| Voicemail Transcription | |||
| AI Summaries | |||
| Task Dashboard | |||
| Two-Way Text Messaging | |||
| Patient Reply Tracking | |||
| Staff Performance Metrics | |||
| ROI Dashboard | |||
| Human Callback Recommendations | |||
| Frustration Detection | |||
| Clinic Reply Intelligence | |||
| Abandoned Call Detection | |||
| Suggested Intro Text | |||
| Recovery Metrics | |||
| Automatic Intro Text | |||
| AI Conversion Tracking | |||
| Multi-Clinic Management | |||
| Executive KPI Dashboard | |||
| Emergency Bypass | |||
| Automatic Failover Protection | |||
| Custom Integrations |
Every plan focuses solely on communication workflows — Global Med Hubs is not an EMR, scheduling, billing, or clinical documentation system.