Privacy Policy

This Policy applies to information processed through:

• The Global Med Hubs public website;
• Requests for information, demonstrations, support, or other communications with us;
• Authorized user and tester accounts;
• Our non-marketing development SMS program; and
• Other Global Med Hubs services that expressly link to this Policy.

This Policy does not replace a clinic’s own privacy notice. When Global Med Hubs processes information on behalf of a healthcare organization, that organization may determine why and how the information is used. Requests concerning information controlled by a clinic should generally be directed to that clinic.

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

• Name, email address, telephone number, company or clinic affiliation, job title, and contact preferences;
• Account and profile information provided by authorized users or testers;
• Communications you send to us, including questions, feedback, support requests, and demonstration requests;
• Information submitted through website forms;
• Development SMS messages, opt-in and opt-out requests, HELP requests, delivery information, and consent records; and
• Other information you choose to provide.

Information Collected Automatically

When you use our website or services, we and our service providers may automatically collect limited technical information such as:

• Internet Protocol address;
• Browser, device, and operating-system information;
• Pages viewed, links selected, referring pages, and approximate timestamps;
• Authentication, security, diagnostic, and activity logs; and
• Cookies or similar technologies used to operate, secure, remember preferences for, or understand use of the website.

Information Processed for Organizations

In a future authorized production relationship, Global Med Hubs may process communications and workflow information on behalf of clinics or other organizations under applicable service agreements and, when required, Business Associate Agreements. Those arrangements are separate from the present development environment and this public website Policy.

We may use information to:

• Operate, maintain, secure, and improve our website and development services;
• Create and administer authorized accounts;
• Respond to inquiries, support requests, and feedback;
• Conduct demonstrations, testing, quality assurance, and product development;
• Send and receive authorized non-marketing development SMS messages;
• Record and honor SMS consent, HELP requests, and opt-out choices;
• Detect, investigate, and prevent fraud, abuse, security incidents, and violations of our Terms;
• Maintain business, security, consent, and compliance records;
• Analyze general service performance and usage; and
• Comply with applicable law, lawful process, and enforceable agreements.

We do not use real PHI in the development environment. We do not use mobile numbers or SMS consent records for third-party marketing.

We may collect and maintain the tester’s mobile number, message content, timestamps, delivery status, consent method, and opt-in or opt-out history for program operation, security, troubleshooting, compliance, and recordkeeping.

We do not sell or rent mobile numbers or SMS opt-in information. We do not share mobile numbers, SMS consent records, or SMS opt-in data with third parties or affiliates for their own marketing or promotional purposes. We may disclose limited mobile information to service providers that help us transmit messages, host systems, prevent abuse, provide support, or comply with law. Those providers may use the information only to perform services for us or as otherwise legally required.

Opting out of SMS does not prevent us from responding through another method when you contact us separately or when communication is required for security or legal reasons.

The terms that govern participation in this program are described in the Global Med Hubs Terms of Service.

We may disclose information in the following circumstances:

Service Providers

We may disclose information to vendors that provide hosting, communications, authentication, security, analytics, development, support, or other operational services. We seek to limit these disclosures to information reasonably necessary for the service being performed.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to comply with law or legal process, protect rights or safety, investigate misuse, enforce agreements, or respond to a security incident.

Business Transactions

Information may be disclosed in connection with an actual or proposed merger, financing, acquisition, reorganization, sale of assets, or similar transaction, subject to appropriate confidentiality and legal requirements.

With Your Direction or Consent

We may disclose information when you direct us to do so or provide appropriate consent.

We do not sell personal information in exchange for money. We do not sell or share mobile numbers or SMS opt-in data for third-party marketing or promotional purposes.

We may use essential cookies and similar technologies to operate the website, maintain security, remember preferences, and understand general usage. Your browser may allow you to block or delete cookies, but some website functions may not operate correctly if essential cookies are disabled.

If we later introduce advertising, nonessential tracking, or new cookie categories, we will update our disclosures and consent controls as required.

We retain information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining consent and opt-out records, resolving disputes, protecting security, and satisfying legal or contractual obligations.

Retention periods may vary based on the type of information, the reason it was collected, the sensitivity of the information, and applicable requirements. We may retain limited records of an SMS opt-out to ensure that the preference continues to be honored.

We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, or alteration. However, no website, transmission, storage system, or security measure is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of account credentials and promptly notifying us if you suspect unauthorized use.

You may:

• Opt out of development SMS messages by replying STOP;
• Request SMS help by replying HELP;
• Adjust browser cookie settings;
• Unsubscribe from optional email communications using the method provided in the message; and
• Contact us to request access, correction, or deletion of personal information that we control, subject to applicable exceptions.

To submit a privacy request, email hello@globalmedhubs.com. We may need to verify your identity before completing a request. If the requested information is controlled by a clinic or another organization, we may direct you to that organization.

Depending on where you live, applicable law may provide additional rights. We will evaluate requests under the law that applies to the request and our relationship with you.

The Global Med Hubs website and development program are intended for adults and authorized business users. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through these services. If you believe a child has provided personal information to us, contact hello@globalmedhubs.com.

Our website or services may contain links to or depend on third-party services. Their privacy practices are governed by their own notices and agreements. We are not responsible for the privacy practices of third-party websites that we do not control.

Global Smart Hubs LLC is based in Florida, United States. Information may be processed and stored in the United States and in other locations where our authorized service providers operate, subject to applicable requirements.

We may update this Privacy Policy as Global Med Hubs develops or as legal, technical, or operational requirements change. We will post the revised Policy on this page and update the Effective Date. If required, we will provide additional notice of material changes.

Questions or privacy requests may be sent to: